Refund policy
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At Clawtel Ranch Foods, we are committed to delivering high-quality, sustainably sourced meats and seafood directly to your door. Our goal is to ensure your complete satisfaction with every order. Due to the perishable nature of our products, we do not accept returns, but we offer refunds or credits under specific circumstances outlined below. Please review our policy carefully to understand your options.1. Satisfaction GuaranteeWe stand behind the quality of our products. If you are not completely satisfied with your Clawtel Ranch Foods order due to issues such as damaged, defective, or incorrect items, we’ll work to make it right. Please contact our Customer Care team within 24 hours of delivery to report any issues.2. Non-Returnable ProductsDue to food safety and health regulations, we cannot accept returns of perishable items, including meat, seafood, or other food products. This ensures the safety and quality of our supply chain. Instead, we offer refunds or account credits for qualifying issues, as described below.3. Refunds and CreditsWe strive to address any issues promptly and fairly. Refunds or credits may be issued in the following cases:
- Damaged or Spoiled Products: If your order arrives damaged, spoiled, or otherwise compromised, please notify us within 24 hours of delivery. Provide your order number and photos of the affected items, and we will issue a full refund or account credit for the affected portion of your order.
- Incorrect or Missing Items: If you receive an incorrect item or an item is missing from your order, contact us within 24 hours of delivery. We will send a replacement item at no additional cost or issue a refund or credit for the missing/incorrect items.
- Non-Delivery or Delivery Issues: If your order is not delivered due to an error by Clawtel Ranch Foods or our shipping partners, we will issue a full refund or reship your order at no additional cost. Please report non-delivery within 24 hours of the expected delivery date.
- Delayed Shipments: We work with trusted shipping partners to ensure timely delivery. However, delays may occur due to weather, carrier issues, or other unforeseen circumstances. If your order is delayed and arrives spoiled or compromised, please contact us within 24 hours of delivery for a refund or credit.
- Packaging: Our products are shipped in insulated packaging with dry ice or gel packs to maintain quality. If your order arrives with packaging issues that affect product quality, please report it within 24 hours of delivery.
- Email: info@clawtel.com
- Phone: (713)998-0213
- Online: 24/chat on clawtelranchfoods.com
- Non-Qualifying Issues: Refunds or credits will not be issued for orders reported outside the 48-hour window, products consumed or discarded, or issues caused by improper storage after delivery.
- Third-Party Issues: Clawtel Ranch Foods is not responsible for issues caused by customer-provided information (e.g., incorrect shipping addresses) or failure to receive delivery due to customer unavailability.